100% Satisfaction Guaranteed

We know you'll love your Flip Video Camcorder. In fact, we guarantee it. If you are not completely satisfied with any product you buy from the Flip Video Store, return it within 90 days of receipt for a full refund (not including shipping costs).

Note: We are only able to offer the full refund for returns of orders of five or fewer personalized Mino camcorders. Returns of orders of six or more Mino camcorders will be charged a $60 restocking fee per camcorder after the fifth camcorder.

To return your product anytime, just email returns@theflip.com for complete return instructions.

We apologize that physically damaged items, including products that have been submerged partially or completely in water, cannot be accepted for return.